Front Desk Executive

Job Overview:

We are looking for a Front Desk Executive who will be the first point of contact for students, parents, and visitors at our office. The ideal candidate will create a warm and professional atmosphere, manage front office operations efficiently, and support the counseling and administrative teams.

Key Responsibilities:

• Greet and welcome visitors warmly as they arrive at the office.
• Manage the front desk operations, including answering phone calls, responding to emails, and handling inquiries.
• Provide basic information about study abroad programs and services offered at Future West.
• Schedule student appointments and maintain the counselor calendars.
• Maintain visitor logs and ensure a clean, organized, and professional reception area.
• Handle walk-in inquiries and route them to appropriate counselors or departments.
• Assist in document collection from students and initial verification.
• Manage incoming and outgoing correspondence (couriers, packages, etc.).
• Support administrative functions such as data entry, filing, and updating CRM records.
• Assist in event coordination for in-house seminars, webinars, and student meetings.

Required Skills and Qualifications:

• Bachelor’s Degree or Diploma in any field.
• 1-2 years of experience in a front desk, customer service, or administrative role. (Freshers with strong communication skills are welcome.)
• Excellent verbal and written communication skills in English.
• Presentable, professional, and friendly demeanor.
• Proficiency in MS Office (Word, Excel, Outlook) and basic familiarity with CRM systems.
• Strong organizational and multitasking abilities.
• Positive attitude, patience, and the ability to handle students and parents politely.

Preferred Qualifications:

• Previous experience in education consultancies, customer service centers, or hospitality.
• Basic understanding of study abroad processes is an advantage.

What We Offer:

• Competitive salary and performance incentives.
• A positive, supportive work environment.
• Training and professional development opportunities.
• Growth path toward administrative or counseling roles based on performance.

Be the welcoming face of Future West and help students feel at home while they chase their dreams!